Monthly Archives: August 2018


Every now and then we all have computer problems. It’s a bummer. You can’t get onto the Internet and you need to do that ASAP. Sometimes, the screen gets all wiggly or gives you a message that it is shutting down and you scream, ’NOOO,  I didn’t save what I finished yet - wait!  Aghhhh.  Why didn’t I save it?"  Bang head against computer.  It may turn it on again, or you may have created a more serious computer problem.

We all know how we feel when we can’t get to a site we need to right away OR you have someone on the phone–and the computer, for the first time in weeks, decides to s-l-o-w-l-y -- t-u-r-n   o-n and slug along while someone is waiting on the other end tapping his or her fingers while you say the now old cliche, ‘my computer is really slow today.’  Not fun for your nimble fingers itching and ready to pound the keys that won’t let them. Is the server down? or is the system having problems?  The views are not working right? — #@%?>#






What do you do when these problems come up at work and the administrators are trying their best to fix them? They know and hear that the user is getting mighty frustrated. Here are some tips & suggestions for those days when this inevitably happens to everyone.

1.  DON’T vent your frustrations out on on the Help Desk employees. They are trying their best to fix it.  Word will get around how unreasonable  you are --- yes, they will say that  --- not to mention that probably your boss is hearing about it.  In the scheme of proper and improper behavior, let’s not 'bite the hand that feeds you’ and/or ‘don’t air dirty laundry’ about how incompetent the Help Desk is to the nearby personnel. They may be amused at first, but that gets old quick.   The Help Desk won't be amused.

2.  Try to be patient. No one likes to have to wait for things or not be told what is going on. When things aren’t quite up to par technically,  some of you want to hit the Panic Button, and do;   Others wait patiently for the air to clear and haven’t said a word.  Shalom.  It is duly noticed by others in your group how you react under stress.

3 . Read any article that explains systems problems, especially those dealing with adding on servers and LAN’s and how traffic is intricate and inter-related. You will see that they take time to develop, time to test and time to implement. Plus, it takes time to get the bugs out.  We all know about bugs; we’ve all had them - the computer kind, that is.

4.  Try to imagine the worst thing that could happen - like your company could put you totally in the dark, and you could get ERROR messages on everything that is out there. All of your reports and work articles could be frozen out there somewhere forever.  They may not be backed up and lost forever.   See, things could be worse.  If you can get some screens, although that isn’t warm and fuzzy, it should be somewhat comforting.






5.  While you’re pounding the keys harder than what they were made for, remember that you have the advantage of having a job and it is usually OK - except when the server is not working right?  Yes, I do hear you and validate you - you sure know some really bad words -- normally, you do like what you are doing.  Come on, admit it, or you wouldn’t be so frustrated. That’s better.  Now try to smile a little.  Come on - that’s a smile?  All right, forget about it.

6. Do not give in to the urge to sweep the computer off the desk onto the floor.  Big mistake.  Think of something pleasant instead.  You can if you try.  Or go for a walk.

7. Stop putting even  more phone messages on the Help Desk line.  They’ve already been inundated with questions asked and re-asked.  Breathe in and out.

8.  You look better.  Uh Oh, your eyebrows are knitting together again.  Relax.  Think happy thoughts; remember, you'll make up this time   Somehow, Somewhere, Sometime.   Isn't that a Barbra Streisand song?   Oh, come on, that was a joke - stop throwing things.

9.  Whoops, you’re pounding away again - not good for the keyboard.   And another call to the Help Desk -- tsk tsk.   You already ‘aired’ that annoyance twice already. Stop calling them.  Yes, Stop.

Oh, look, the system is up now.   And they have fixed all the glitches.

Now, admit it -- wasn't it kind of nice to take a little break?  OK, OK, I’m going.




(C) Marie Coppola  Revised August 2018



Flying in an airplane is about par with giving an oral presentation. You feel you can’t do it — it’s a dreaded thing to do but once you do it, you’re always grateful when it’s over with and you’ve survived.

Having been up in a small plane in my teens with my brother who had just gotten his license, I remember the open sides on the small propeller plane and my knees shaking the whole time we were up in the air. I vowed that I would never get in another plane as long as I lived.

Fast forward to work experiences, and a proposed company trip to Puerto Rico for a convention that shattered my equilibrium.   After not sleeping  two nights before the flight actually transpired, I re-enacted the wobbly knees of former experience and even took a Valium someone offered me. Just as I was settling into the level just below wigging out, someone from work who knew of my fear, yelled out, “Hey Marie, your horoscope says you shouldn’t travel today”.  Funny to everyone on board but me. The trip is a blur going and coming and the time in the air was the whole focus of the trip.

I vowed yet again, I would never fly.  A couple of years later, my job required ‘flying’ but only on the east coast for career seminars. I didn’t want to fly - period.  No way.  I always went into my fugue on these trips and always made sure I was with someone I knew. A short time later, there was a human resource need for supporters on an outreach program in Cincinnati and I had to go alone! This was an up-all nighter worrying fest and thankfully, I knew someone from the company on the flight.  White knuckles all the way.

On each flight, I vowed it would be my last. I hated flying – too much free floating anxiety around.

I really got good at making excuses for not traveling or making other arrangements (why don’t you come up this way?) and just when I felt that I never had to fly again, I married a man who was born in Europe and had family there. He redid the family house and wanted to travel to Italy at least once a year. Eight or nine hours one way?  And the same the way back?   No way.  I barely did the east coast for up to 3 hours top. All that time in a plane? I would never last.

He never insisted, but I did always want to see Italy. So this is how I get on a plane every year to travel 8 or 9 hours to go to Italy.

It has to be something you really want to do.  Like visiting a last family member in Scotland or a vacation in France that someone gifted  for you. You have to be the one to decide, just like giving up smoking or deciding to lose weight – it’s your call and something you want to do more than you fear it.

I went to local airports and watched the planes come in and go out. They do that every couple of minutes or less. And they were all fine. And thought about all the planes that came in all day there every couple of minutes – in and out. And thought of all the cities and airports all over the world that do the same thing. All those flights.

The things that can go wrong on a flight are nothing like other modes of traveling. You hear about accidents and crashes all the time with cars, trains and ships but flying is actually the safest way to travel.

You have to minimize stress if you decide to travel – travel light and detail your arrangements. Make direct flights where you don’t have to juggle your luggage through airports to another terminal.

Try to get an aisle seat when you make flight arrangements. It gives you some control over getting up and getting down, using the rest room and just stretching your legs.
Bring things that will absorb you so that you don’t count the whirrs the engine is making and one time if there are more than usual and you wonder why.  I bring books that I’ve been wanting to read, crossroad puzzles, my journal and datebook to go over for the trip.

International flights usually have wonderful ways to keep your mind occupied: they show new movies.  They also have computers in front of each person where you can track your flight or play games like poker or solitaire or watch popular TV programs. The same head gear lets you listen to all kinds of music.    I bring a warm, long sweater; it’s cozy while closing your eyes even if you don’t sleep.

They also sometimes have a duty-free service aboard and sell all these neat things – it’s like shopping on QVC – another mind-diverting tactic.   There is usually a dinner or  a breakfast or a snack served.  So if you don’t Tylenol PM, you can drink wine.  All these servings take up time and are a nice diversion from you worrying if the pilot is still awake.

If you keep busy,  you won’t have time to focus on your fear. The more you travel, the less fearful you are.   I still don’t like to fly. I don’t like being up in the air with no control over how to steer the plane.  However, it is much more safe with the pilots up there behind the controls. But I’m more comfortable with it now and do it because I really want to go where the plane will take us.

The clincher for me that took away  my fears and fidgeting was my first European flight take-off with my all-relaxed husband and me with white knuckles.  I looked at him and he smiled as we took off, and he sweetly said, “Did you leave your faith on the ground?”  Since I am a faith-based person, this made tremendous sense to me;  I relaxed and now leave my trip safety in God’s hands.

Marie Coppola © Revised August 2018

















About Marie Coppola
Marie Coppola A long-time human resources administrator and paralegal (B.S. in Business Administration/ Psychology, Certified Paralegal), Marie writes to aid employees with positive career options and resources, and to assist in career development solutions for students and employees; counsels on resumes, securing employment, and being successful with promotable possibilities. Marie finds inspiration in her faith, which she enjoys passing on to others, and finds gratification in helping others wherever she can. Got a question, need advice? Marie can be reached at [email protected] View all posts by Marie Coppola →



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Grandparents like to keep things 'even' between their grandkids and I am no exception.   I wrote an article about the oldest one and here is one for the youngest.   We have 2 Grand-boys - 5 years apart.

The first child or grandchild is usually a 'trial child' in what you allow or don't allow or , what they can or can't eat, or what they can do or can't do.    When the first grandchild was born, we lived 13 hours away from them.  When he was  three years old, we brought him home with us from a visit there and he was an angel all the long  drive home.   When we were 2 miles from home,  Dan asked  once, "Are we there yet?"   He stayed a week, enjoyed himself up until the time his parents came by to take him home.

When the 2nd child came along five years later, everyone was somewhat 'relaxed' about having 'young-uns' in the house again.   When new arrival, Drew, turned three, we had relocated and were now only 2 and a half hours away.   We were relaxed and practiced grandparents and looked forward to taking the smallest one home with us.  Big brother was in school and one weekend we drove up to pick up our visitor to bring him back with us for a "vacation".

Drew was very excited about being with us.   We enjoyed going on 'Tommy's Train' in Wilmington and spoiling him for anything he wanted for lunch and bought a big shopping bag for souvenirs, T-shirts and train replica kits.   We had a wonderful first day.  Happily tired,  we went home, had a snack and got ready for bed.    I did the dishes, Papa rocked him in the rocking chair and we sang songs.

Finally, I brought him into his bed, tucked him in and kissed him goodnight.   He was very quiet as I left the room.   Ten minutes later when I checked on him, he hadn't moved from where I left him.   When I came around to his side, I noticed right away that not only was he not sleeping but streams of tears were cascading down his little face.

Alarmed he might be ill, I asked him questions and he shook his head no to all.  When I asked if he was missing mommy & daddy & brother, he nodded yes.   I told him if he felt like this in the morning, we would drive him home.   He nodded yes.  I noticed, too, that we forgot to take along  'Lamb',  his going-to-sleep-since-birth partner. I called  his home  so he could speak to his parents and he then went into a sound sleep.

I was hoping he would forget this in the morning, but he got up and started packing.   We didn't even ask if he still wanted to go home as we all got in the car and drove the two and a half  hours to his  home.

When we arrived, there was an unknown car in the driveway - a military buddy and his wife were visiting his parents.  We all went into the house, exchanged greetings and explained our return.  Shortly thereafter, we said our goodbyes to everyone to drive back home.  Drew shouted,  "Nonna, WAIT!"  He collected  his gear  we had brought back with us (and this time Lamb was included) and Drew said "I'm ready."  We told him that was fine but we weren't coming back again until 5 days had passed  - would he be OK with that?  And he nodded up and down in agreement.

We brought him back with us and he was a perfect guest for the next week.   No tears, no missing home -- he was very relaxed.   And we had a great week.

Why that  extra trip home?  We never found out.   My instinct is that he had  never been in the new surroundings and he may have thought that was his 'new home'.    Plus, Lamb wasn't with him.   And by taking  him home that first next day, he was convinced that we weren't going to keep him forever.  And perhaps there was that good feeling that he had some control in when he could go back to his family home.    Sometimes, grown-ups have to listen to little people's thoughts or wishes even if they don't understand why themselves.   To his credit,  if he hadn't insisted on coming back with us again,  he would have missed out on a happy, memorable and cuddly visit.   And a great memorable  gift to his grandparents.

Marie Coppola   August 3, 2018